CUSTOMER ENGAGEMENT
Stay close.
Stay relevant.
Reach customers at the right moment with offers, messages, and campaigns shaped by how they shop and pay.
Your campaigns
Customer engagement
Activity overview
A customer came back today.
MADE FOR
- Retailers
Send offers shaped by what customers buy and when.
- Financial institutions
Reach customers with timely, relevant product offers.
- Communities and campuses
Keep members informed about offers, events, and services.
The right message.
At the right moment.
Use what you know about customer activity to create experiences people welcome.
Segments that make sense
Group customers by activity, spend, or programme membership.
Build audiences from how customers shop, pay, and take part in your programmes.
Relevant groups make it easier to send offers people actually want.
Timely campaigns
Trigger offers and messages from transactions, milestones, or dates.
Send the right offer when a customer makes a purchase, reaches a milestone, or on a date that matters.
Campaigns can run in the background once they're set up.
Learn what resonates
Follow participation and results to improve every campaign.
See who takes part and how each campaign performs.
Use those insights to refine your next campaign.
Frequently asked questions
What data is used to build segments?
Segments can draw on transaction activity and programme membership. Our team will help you plan data use that respects your customers and your obligations.
Does engagement work with our rewards programme?
Yes. Engagement campaigns work alongside enterprise loyalty and cash-back offers, so members get one coherent experience. You can use programme membership to shape who receives each offer.
Can campaigns run automatically?
Campaigns can be triggered by transactions, milestones, or dates, so the right offer reaches customers at the right moment. Once a campaign is set up it runs in the background until you change it.
LET’S BUILD WHAT’S NEXT