Designing your connected community

Map your community

List the people who will use the programme and the participating locations. Start with a clear scenario, such as a campus purchase, transit journey, or retail visit.

Define the everyday experience

• Where should people be able to use their cards?
• How will people join and receive a card?
• What should happen when a card is lost or needs replacing?
• Who will handle questions from users and participating locations?

Choose a practical starting point

Identify a small set of locations and users for your initial rollout. Decide what feedback to collect and which outcomes will determine the next stage.

Prepare for a product conversation

Share an ecosystem map, your intended user journey, and rollout priorities. Confirm programme capabilities, operational responsibilities, and implementation requirements with our team.